Support & Resources
Support Backed by
Expertise
Access expert technical support, comprehensive documentation, training resources, and software downloads. Our global support team is ready to assist you with installation, troubleshooting, and optimization.
Technical Support
Global support for installation, troubleshooting, and technical questions.
Documentation & Guides
Access comprehensive product manuals, installation guides, and technical documentation.
Training & Certification
Enhance your expertise through Hirsch Academy training programs and certification courses.
Software & Firmware
Download the latest software updates, firmware releases, and security patches.
Professional Services
Engage our team for installation, configuration, optimization, and custom integration services.
Knowledge Base
Search our extensive library of articles, FAQs, and troubleshooting resources.
Get in Touch
Multiple ways to reach our support team
Phone Support
Speak directly with a support specialist
+1 888.809.8880
Email Support
Send us a detailed support request
support@hirschsecure.com
Live Chat
Chat with our team in real-time
Coming Soon!
Legacy Product Support
Thursby Support
While we no longer offer Thursby technical support, you may continue to access the resources below.
iAuthenticate™ 2.0 & myAuthenticate
iAuthenticate™ 2.0 is an iOS smart card reader designed for Apple® iPhone®, iPhone Plus®, iPad Air®, and iPad Pro®. iAuthenticate™ 2.0 OtterBox is designed for the OtterBox® uniVERSE. myAuthenticate™ 2.0 OtterBox® is a smart card reader designed for Otterbox® uniVERSE Case System and Samsung S8 and S9 mobile phones.
Additional Identity Readers & Smart Card Support
These products are no longer in production and have limited support. We recommend upgrading to a current reader for the best user experience.
Need to speak with a support specialist?
Our dedicated support team is here to help with technical inquiries and troubleshooting.