Support & Resources
Support Backed by
Expertise
Access expert technical support, comprehensive documentation, training resources, and software downloads. Our global support team is ready to assist you with installation, troubleshooting, and optimisation.
Technical Support
Global support for installation, troubleshooting, and technical questions.
TDSi Support & Resources
Access comprehensive TDSi product manuals, installation guides, and technical documentation.
TDSi Training & Certification
Enhance your expertise through TDSi GARDiS training programs and certification courses.
Harper Chalice Support & Resources
Access comprehensive Harper Chalice product manuals, installation guides, and technical documentation.
Harper Chalice Training
Contact Us to enhance your expertise through Harper Chalice Perimeter training programs and certification courses.
Professional Services
Engage our team for installation, configuration, optimization, and custom integration services.
Get in Touch
Multiple ways to reach our support team
Perimeter Phone Support
Speak directly with a Perimeter support specialist
+44 (0)24 7642 1300
GARDiS Phone Support
Speak directly with a GARDiS support specialist
+44 (0)1202 723535 Option 2
Velocity Phone Support
Speak directly with a Velocity support specialist
+1 888-809-8880
Legacy Product Support
Thursby Support
While we no longer offer Thursby technical support, you may continue to access the resources below.
iAuthenticate™ 2.0 & myAuthenticate
iAuthenticate™ 2.0 is an iOS smart card reader designed for Apple® iPhone®, iPhone Plus®, iPad Air®, and iPad Pro®. iAuthenticate™ 2.0 OtterBox is designed for the OtterBox® uniVERSE. myAuthenticate™ 2.0 OtterBox® is a smart card reader designed for Otterbox® uniVERSE Case System and Samsung S8 and S9 mobile phones.
Additional Identity Readers & Smart Card Support
These products are no longer in production and have limited support. We recommend upgrading to a current reader for the best user experience.
Need to speak with a support specialist?
Our dedicated support team is here to help with technical inquiries and troubleshooting.
